Refunds can take some time to process by your bank/payment system, we refund from our end instantly so please allow up to 5 working days before contacting us. In the meantime, please make sure you check your bank account or PayPal account regularly to see if a refund has been processed and if any problems we will get straight onto this and sort for you.
Please phone us immediately and we will try to cancel your order before it is despatched. If your order has been despatched, you can return as per question 7 for a refund.
Items can be returned within 7 days of purchase for a full refund. Please return to us, including your paperwork, we would advise to call and Email first.
If your item has arrived damaged, please contact us as soon as possible by phone or email, please send images, this really helps. Also please sign for the delivery as damaged on receipt. Do not worry we will get the problem resolved for you.